|
Q.
Why
is my water usage unusually high?
A. There may be several reasons that your usage could be
unusually high. The first thing to check is a leaking toilet or other
plumbing fixtures. The other
reasons could be due to excessive lawn water, during summer or it is
possible the meter was misread. If you have any questions regarding usage please contact the
Water Department's Billing Personnel and we will gladly check your reading.
Q. What
is the fee to connect to the Public Water System?
A. The Standard Residential Fee for a Water Service is $3,250. Other
Fees may apply for commercial and industrial connections. Please contact the
Engineering Division for additional information.
Q. What is the fee to
connect to the Sanitary Sewer System?
A. The standard Residential Fee for a Sanitary Sewer Service is $3,500. Other
Fees may apply for commercial and industrial connections. Please contact the
Engineering Division for additional information.
Q.
Sewerage is backing up in my house, what do I do?
A. There are two types of back ups : the first one is an internal
plumbing problem which only occurs when using internal plumbing fixtures. If
this occurs please contact a plumber. The second type of back up is when
sewage is backing up into your house from the City Sewer System. If this
occurs contact the Sewer Department during normal business hours at (860)
343 8085. After
hours contact the central dispatch at (860) 346 8621, they will contact the on call
Sewer Department Personnel.
Q. Who's
responsible for any problem with the sewer lateral in the street?
A. The homeowner is responsible for the lateral up to and
including the "Y"
in the main line sewer.
Q. The
tap water looks discolored or tastes unusual.
A. Please contact the Water Sources Superintendent for all Water
Quality complaints. The contact number is (860) 343 8085 Ext. 206.
Q. Where
does the water I drink come from?
A. Middletown currently has two active sources: Mt. Higby
Reservoir and the River Road Well fields. For additional information please
review the
water quality report.
Q. When
do I need to pay my bill?
A. Bills should be paid within 30 days from the first of the month in
which you are billed.
Q. How
often do I get billed?
A. Residential users are billed two times a year. Once in May and other
in November. Larger water consumers are billed monthly.
Q. Is my
water safe to Drink?
A. Yes! The water that you receive from the Middletown Water
Department is extremely safe to drink. We constantly monitor and test the
water. For additional information see our
Water Quality Report.
|
